Refund policy

At VIZZ, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

You have 30 days from the date you received your item to request a return.

To be eligible for a return:

The item must be unused, unworn, and in the same condition that you received it
The item must be in its original packaging
Proof of purchase (order number or receipt) is required

To initiate a return, please contact us at vizzlens@gmail.com.
Returns sent without prior approval will not be accepted.

⚠️ Customers are responsible for return shipping costs, unless the item is defective or incorrect.

The following items cannot be returned:

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

Your refund will be processed to your original payment method
Processing time may take 5–10 business days, depending on your bank or payment provider

Shipping fees are non-refundable.

If you received a defective, damaged, or incorrect item, please contact us within 7 days of delivery at vizzlens@gmail.com with:

We will replace the item or issue a refund at no extra cost.

We do not offer direct exchanges.
If you wish to exchange an item, please return it and place a new order.

For any questions regarding returns or refunds, contact us at:
📧 vizzlens@gmail.com

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